You can reach our support team by emailing us at info@layladason.com. We’re happy to assist you!

We accept returns for both defective and non-defective products within 30 days of receipt, provided items are in new condition.

• Return Method: By mail.

• Return Shipping: Free — a prepaid label is included in your package.

• Restocking Fee: None!

Absolutely! If you need a different size, color, or product, follow the same steps as for a return

Once your returned item is received and inspected, your refund will be processed within 10 days and issued to your original method of payment.

No, customs fees are not included. Customers are responsible for any customs, tariffs, or taxes that may apply once the package arrives in your country

Estimated shipping times:

• United States: 10–20 business days

• Canada, Europe: 10–20 business days

• Australia, New Zealand: 10–30 business days

• Central & South America: 15–30 business days

• Asia: 10–20 business days

• Africa: 15–45 business days

Processing time: 1–3 business days (Monday–Friday).

Yes! You’ll receive a tracking number by email once your order ships. However, for some free shipping options, tracking may not be available.

We’re here to help! Please email us at info@layladason.com, and we’ll get back to you promptly.

We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Direct bank transfers (for larger orders or by request)

All transactions are processed securely in USD.

Absolutely. We use SSL encryption and secure gateways to ensure your personal and financial information stays protected. We never store credit card details.

Please contact us as soon as possible at info@layladason.com. We’ll do our best to assist, but we cannot guarantee changes once the order is being processed.